American Rent-A-Car - Romulus, Michigan

Sheryl Eastman

I got a loaner from this company from the dealership I was at. They have no affiliation with the dealership and likewise. I got the loaner with a leaky front left tire (the sensor went off a couple hours after I left), by Friday it was raining and the tires would spin when I was trying to take off from a complete stop, under the back seat there were crushed potato chips. I drove this thing and out 41.1 miles on it.
BEWARE of this scam company. I was charged an additional $36.32 on my credit card for GAS. I pointed out all the issues. Called and spoke to someone named Chris and he said I would hear back in 72 hours. He's never responded and I have disputed the charge. I gave them every opportunity to make it right. Even the people at the dealership that work there had nothing nice to say about them.

If you have to rent from them pay real close attention to your credit card.

Jayla Fox

I brought my Jeep in for service today to Golling that I also bought from them and sat down with Yousef in the rental car center, he asked for my license and insurance card, specifically the electronic insurance card. He then asked if he could hold my phone and went into my phone WITHOUT my knowledge and consent and opened my internet browser, searched Gollling and made a FAKE REVIEW as if I made it. I found out through my email, Google emailed me thanking me for my review, which I did NOT write! He also left all of the evidence up, he did not erase the internet browser history and left the pages up that he opened! I was on my AirPod during this time and my sister witnessed and heard him ask for my phone and using my phone. My privacy was violated and Golling, American Rent A Car and their managers have done nothing to help!!! One of the managers I spoke to at Golling was no help and barely remorseful, other than saying they’d “talk to him about this and tell him not to touch someone’s phone”, nothing was done! They only delegated the blame back to American Car Rental, but these are the people they allow to use their space and send their customers to for rentals Now I am questioning Golling’s and American Rent A Car’s integrity, their good reviews and the people they hire and the companies they hire to help their customers and will be taking my car elsewhere to get serviced because this is unacceptable!! So beware!!! Yousef is deceitful and could be doing this to other customers and I’m sure has done this to other customers! I will not stop until I receive resolution, this will be escalated even if I have to take it to my lawyer and file a police report!

osamah ykg

This car rental company has one of the worst services I have ever had they have very rude customer service I recently had gotten a vehicle that had a expired license plate from last year and got ticketed by a officer for driving one of their vehicles and Stella the customer service representative who promised to take care of this situation was being unprofessional and rude when I had spoken with the most up respect and explained the situation and John the manager has never responded to this situation I don’t recommend using this company to rent a car because they don’t hold responsibilities I am going to take this situation to court so everyone knows not to do business with such a shady establishment

Raph Kanouna

A1 Service

Coolbreeze CB

The best

Jake Ledet