Haines Watts Edinburgh - Edinburgh

Grace Chocolates

We received some Xero training from Stuart and Yvonne and they were both exceptional. We valued hugely the time and effort they provided to ensuring that we received a relevant and tailored sessions and their technical knowledge was clearly backed with considerable experience of actually using the system. A brilliant experience and we could not recommend them more highly.

Ilona McAllister

Having received a very brief notice period from our previous accountant, we selected Haines Watts as our preferred bidder for audit services due to the highly professional, speedy response we received from them from the first point of contact. Thereafter, they continued to deliver excellent service in terms of quality of work, meeting deadlines and being a pleasure to work with across the team, and met all our requirements, allowing us to meet our funder and Board's expectations with regard to the final audit. Would have no hesitation recommending them to others in our sector and have indeed done so already.

Michelle Oberg

I was recommended Haines Watts by a friend who had recently switched accounting firms. When I first chat with Ian it was a breath of fresh air. I had a previous accountant just disappear and Ian and his team immediately got to work for me and my business. They caught me up and helped me keep my new business going since I was just getting started and I now have a team of people working with me at the firm that streamline my payroll, VAT tax, and general accounting. I am so grateful especially since I am a future expat and everything has been so difficult and frustrating they are one team that has relieved some of my stress and frustration. I highly recommend their services!

George Valiotis

Exceptional service received. I contacted them with a complex question and they replied promptly, agreed what advice I needed and provided it not only in helpful detail, but also in easy to understand language. I am very impressed, recommend them highly and will definitely use them next time I am in need.

Kate Darrah

We were impressed with Haines Watts' performance as our auditors. We found them to be helpful, accessible and totally professional. It felt like we worked together on the audit rather than us trying to prove our stance. This was in welcome contrast to previous auditors, and we intend to continue to use Haines Watts' services as a result of this positive experience.

Karen Fleck

I am very thankful to work with Craig Hunter and the team at Haines Watts Edinburgh. We were behind on some audits and tax submissions, and they worked with us to get everything completed quickly and accurately. They are responsive, knowledgeable, and professional. I have worked with many accounting and tax firms over the years and can easily say that they are one of the best. I have already recommended them to others and will continue to do so.

Stephen Baxendale

This is based in Haines Watts Edinburgh.

I had a terrible experience with Haines Watts and recommend avoiding them at all costs.

I engaged Haines Watts for satisfactory calculation of tax position and filing of self-assessment; neither of which have been done. I found the Haines Watts proposed tax position unacceptable and, as such, the self-assessment was never filed. I’ve now had to engage another accountant to do it all again (which is going very well with the new accountant).

I tried to work with Haines Watts; when things started going wrong I formally requested escalation to higher level of staff “to review the matter and report back” which is my right per Haines Watts Letter of Engagement. This was not done when I made the request, when I made the request the same accountant that had done the original work was asked to review his own conclusions.

I also have a problem with the fees. As per Haines Watts Letter of Engagement “our fees will be agreed in advance”. Yet when I got the invoice for the work done it was a 250% raise on previous year. I can guarantee that I had NOT agreed to a 250% hike in fees. Haines Watts replied that “this is in line with our fees charged in previous years”. Haines Watts are rubbish with figures if they think a 250% price hike is “in line with … previous years”.

I’m in a position where the Haines Watts proposed tax position is unacceptable, the filing of the tax return has not been done, the escalation that I asked for as per Letter of Engagement was not done when I asked, and my fees have gone up 250% without the required prior mutual agreement, and I’ve had to hire another accountant to do all the work again. When I said this was not acceptable and would not be paying this massively inflated bill for unacceptable and incomplete work Haines Watts have just passed my bill over to a very aggressive debt collection agency who are threatening Court Action!

Haines Watts is simply a small-minded nasty organisation with no idea of customer service, no regard for their own Letter of Engagement, haven’t delivered acceptable work, and when challenged on the bill they resort to simply being very belligerent and aggressive. Avoid Haines Watts.

Michael Davis

Haines Watts provide me with a great service. Easy communication and a fantastic team.