K & A Appliance Inc - Lancaster, Pennsylvania

Nia Williams

I recently stopped in to K&A for a new stove. Rosie assisted me by listening to my needs, asking relevant questions to understand my lifestyle and preferences. She was very knowledgeable and helped me find the best fit within my budget, while ensuring my overall satisfaction was met.
If you are in need of Appliances and appreciate exceptional customer service and knowledge, stop by K&A.

Barbara Roth

Just received our new whirlpool refrigerator from K&A. Pleasant sales man. Good transaction. Nicest fridge I’ve ever had. Hope it lasts for a while. Very nice delivery men - Angel and Luis. Will buy from them again!

Rick Olszewski

I purchased a new induction range from K & A. I was told that nothing left the warehouse that wasnt tested and working. When I got home and plugged the stove in, I got a 2 0 code. Cisco told us it definetly worked or it would not be out on the floor for sale but if anything was wrong we would have to go through the manufacture. We called the manufacturer and they sent out a repair company within 2 days of us calling but the control panel was no good and had to be ordered. It is on back order so I have no stove for Thanksgiving. They came down $200.00 from the listed price but it turns out the $200.00 savings isn't worth it.

If you do purchase something from them, I would definitely offer less.

JoAnne Muir

Enjoyed my experience at K&A appliance. Found a dryer at a really great price. Ray was knowledgeable and very helpful. Plan on purchasing all my appliances here in the future.

Nathan Weiss

The employees were very friendly an helpful. Very fast an easy. K&A is a must go too for your next appliance needs.

DHH Properties

I have used K&A as a homeowner and property manager for several purchases over several years. No problems, and their delivery/service is reasonable. Friendly and helpful people in the showroom, office, and loading area.

todd alshouse

Honestly, a year ago this would have been a 5 star review. We had purchased several appliances here without a hitch. This dryer has been an unmitigated disaster.
The first crew staunchly refused to even attempt to get the dryer into our basement. A harrowing journey of 4 (4 inch tall, 11 inch deep) steps... in a straight line. They claimed they could not fit the 26 3/4in wide dryer through the 29 1/2 inch door.
Then they claimed there was a hand rail in the way... I had removed the hand rail the pervious night and left it out of the way in a separate area.
When I pointed out both that I knew those measurements, and that the hand rail in question was disassembled and stored elsewhere, they sheepishly claimed they would try "again" (read: for the first time) and a minute and 45 seconds later it was in the basement.
Then they "couldn't find" the gas shutoff valve I pointed out to them.
They left, a new crew come out two days later. They barely look around and leave, claiming they cannot use the valve. No clarification, they just "can't use it". There are no other appliances on the line after that valve.
I paid extra for them to install the dryer and take the old one away. As it stands now the new dryer is not installed and the old one is still in my basement. This is inexcusable.

Edit: they are now telling me the gas shut off valve is not in fact a gas shut off valve. Which is funny, because I have now had an independent plumber come out and, shocking nobody, it is in fact a shut off valve. Twist it, flow stops, turn it back, flow starts back up.

It has become obvious that these people just had no desire whatsoever to do their jobs. I now have a nice idiot proof valve right behind the dryer for the next crew. Took all of 20 minutes for an actually competent professional to install and check everything for leaks. I will never do business with this company again. At every turn they were incompetent and dishonest.

Edit 2: This owner is either complicit or being sold a bill of goods by his lazy employees. They didn't disassemble a blessed thing, They just never made any attempt whatsoever to bring it down the stairs the first time. When pressed to actually do their jobs it came down with no hassle, and no risk of damage to the dryer or the door. Just shy of 2 inches of clearance is significant, that first team just never even made an effort.

Edit 3: they now want to charge us an additional charge to come pick up the dryer that they had previously said they would pick up for free... Reminder, this dryer is only still at our house because of their incompetence.

Angela Hurst

Cisco the sales rep was polite and extremely helpful. I highly recommend K&A appliance! Great selection and no pressure!